Team Chat

Service team communication, simplified.

Improve Team Communication

Poor communication can be a major bottleneck to the number of vehicles you service, negatively impact the customer experience, and ultimately cost you money. With Singlethread, you have the power to quickly communicate with employees and customers, all in one seamless view.

Internal Notes

With automatic Repair Order flagging, your team is immediately notified of urgent requests which shortens the repair cycle.

Group Chat

Hold a team meeting, send a request to all porters, ask for an available tech - the possibilities are endless.

Private Chat

Discuss an RO, a challenging customer, or just about anything privately between two parties.

Real-time RO Collaboration

Singlethread provides your team with a unified workspace on every RO. Techs can notify Advisors, Advisors can consult with parts, and everyone is all on the same page.

Real-time Notifications

Desktop and push notifications ensure that urgent requests are filled right away to keep your team on task.

More Effective Than Email

Chat with your team without leaving Singlethread. Keep tabs on customers and your team all in one view.

Free with Product Packages

Singlethread offers free Team Collaboration tools with certain product pacakages. Contact us for details.

It's Seamless with Singlethread

Singlethread's modules integrate in a seamless design. Start working on your desktop and continue on your mobile. Quickly update a customer with a Text, send an video in an instant, and capture payments with Mobile Payments. Get in, get out, get on with your day.

Digital Vehicle Inspections

Revenue generating picture & video. Fast for techs, easy for advisors, and mobile for customers. Explore

Text Messaging

The industry leader. Solve communication problems, improve satisfaction, and reduce stress. Explore

Mobile Payments

Securely capture payments from customer's mobile device directly to your merchant account, with no additional fees. Explore

Customer Follow-Up

Automate your customer follow-up and monitor it with real-time notifications. Explore