Team Collaboration

Department communication, simplified.

Improve Team Communication

Effective team communication is critical to keep your service department operating efficiently. That's why Singlethread has tools built in to help your team communicate faster.

Internal Notes

With automatic Repair Order flagging, your team is immediately notified of urgent requests which shortens the repair cycle.

Group Chat

Hold a team meeting, send a request to all porters, ask for an available tech - the possibilities are endless.

Private Chat

Discuss an RO, a challenging customer, or just about anything privately between two parties.

Real-time RO Collaboration

Singlethread provides your team with a unified workspace on every RO. Techs can notify Advisors, Advisors can consult with parts, and everyone is all on the same page.

Real-time Notifications

Desktop and push notifications ensure that urgent requests are filled right away to keep your team on task.

More Effective Than Email

Chat with your team without leaving Singlethread. Keep tabs on customers and your team all in one view.

Free with Product Packages

Singlethread offers free Team Collaboration tools with certain product pacakages. Contact us for details.

Internal and External Communication - All in one view

Poor communication can be a major bottleneck to the number of vehicles you service, negatively impact the customer experience, and ultimately cost you money. With Singlethread, you have the power to quickly communicate with employees and customers, all in one seamless view.

Text Messaging

The industry leader. Solve communication problems, improve satisfaction, and reduce stress. Explore

Digital Vehicle Inspections

Vehicle inspections for the mobile-first world. Fast for techs, easy for advisors, and mobile for customers. Explore

Mobile Payments

Securely capture payments from customer's mobile device directly to your merchant account, with no additional fees. Explore

Customer Feedback

Automate your customer follow-up and monitor it with real-time notifications.Explore

Got 20 Minutes?

See how Singlethread can help you gain control of your service department.