Customer Follow-Up

Automatic Service Visit Follow-up.

Solve your follow-up problem

Singlethread automates your customer follow-up. Completed in real-time and on-schedule, you'll never have to worry about the follow-up process again. With built-in notifications and dashboards, you'll spend less time following-up and more time on generating revenue.

customer follow-up
customer follow-up
Automatic

Singlethread can be configured to automatically follow up for you. Using a manual template can also add a nice personalized touch.

customer follow-up
Notifications

Get a negative review? You'll know immediately so you can solve problems this minute, not next week.

customer follow-up
Scheduled

Sent automatically and on business hour scheduling, you won't interupt customers at the wrong time.

customer follow-up
Analytics

Singlethread automatically tracks your customer feedback and reports it to you for a real-time view of your customer feedback.

customer follow-up
Permission-based

Negative customer satisfaction can't be swept under the rug with Singlethread. Enable the right staff to have permission to view and clear customer satisfaction issues.

customer follow-up
Free with Product Packages

Customer Feedback is included with certain product packages. Contact us for details.

Singlethread

Faster Resolution Through Seamless Integration

Customer Follow-Up is tightly integrated into Singlethread so if you run into a customer issue, you can quickly review and resolve the issue, and move on with your day.

text message
Text Messaging

The industry leader. Solve communication problems, improve satisfaction, and reduce stress. Explore

Vehicle Inspection
Digital Vehicle Inspections

Vehicle inspections for the mobile-first world. Fast for techs, easy for advisors, and mobile for customers. Explore

Mobile Pay
Mobile Pay

Securely capture payments from customer's mobile device directly to your merchant account, with no additional fees. Explore

Internal Chat

Faster team communication, improved shop flow, and more serviced vehicles. Explore

Live Demo

See how Singlethread can help you gain control of your service department.