Text Messaging Best Practices and Their Impact on the Bottom Line by Patrick Southward and William Mapes, co-founders of Singlethread Service advisors face many challenges in their day-to-day interactions with customers, such as: Inconvenienced, frustrated customers that do not want to leave their vehicles Getting the customer to understand all the work needed to fix his or her vehicle Keeping customers updated throughout the vehicle repair Unnecessarily long conversations during the vehicle pick-up process One...…

Text Messaging Best Practices and Their Impact on the Bottom Line by Patrick Southward and William Mapes, co-founders of Singlethread Service advisors face many challenges in their day-to-day interactions with customers, such as: Inconvenienced, frustrated customers that do not want to leave their vehicles Getting the customer to understand all the work needed to fix his or her vehicle Keeping customers updated throughout the vehicle repair Unnecessarily long conversations during the vehicle pick-up process One...…